Your guide to shopping with Kathanvi
We’ve compiled answers to the most common questions about our products, services, and policies. If you don’t
find what you’re looking for, please reach out to us — we’re always happy to help.
Q: How can I be sure the product looks the same as shown on the website?
We photograph each piece with care to represent colors, textures, and details as accurately as possible. However, minor variations may occur due to differences in screen settings, lighting conditions, and the natural characteristics of handwoven textiles.
If you’d like to see a piece in real-time befo
Q: Are Kathanvi sarees handwoven?
Yes, our Banarasi sarees and many of our textiles are handwoven by skilled artisans. Each piece carries the mark of traditional craftsmanship passed down through generations, making every saree a true work of art.
Q: Do you use real zari (gold/silver thread)?
Our collection includes both traditional zari and real gold or silver zari pieces. Products featuring real zari are clearly mentioned in the product description and priced accordingly. For specific requirements, feel free to contact us for personalized recommendations.
Q: Do sarees come with blouse pieces?
Yes, all our sarees come with matching unstitched blouse pieces, typically measuring around 0.80 meters and designed to complement the saree beautifully.
Q: What are the dimensions of your sarees?
Our sarees are typically 5.5 meters in length (excluding blouse piece) with a width of approximately 1.10–1.15 meters. Some fabrics may have slight variations.
Q: Can I request additional photos or details about a product?
Absolutely! We can share additional images, close-ups of fabric, zari work, and blouse pieces. You can also book a video shopping session to see the product live.
Q: Do you make custom or bespoke sarees?
Due to the handloom nature and time-intensive process, we currently do not accept custom orders. However, we frequently update our collection and can help you find a suitable piece.
Q: How do I know which fabric is right for me?
Each fabric suits different occasions:
Pure Silk & Banarasi Silk – Weddings & formal events
Georgette & Chiffon – Parties & evening wear
Cotton & Linen – Daily wear & summer comfort
Tissue & Organza – Special occasions
Velvet – Winter celebrations
Contact us for personalized suggestions.
Q: How do I know which fabric is right for me?
Each fabric suits different occasions:
Pure Silk & Banarasi Silk – Weddings & formal events
Georgette & Chiffon – Parties & evening wear
Cotton & Linen – Daily wear & summer comfort
Tissue & Organza – Special occasions
Velvet – Winter celebrations
Contact us for personalized suggestions.
Q: What is video shopping?
Video shopping allows you to view products in real-time via video call with our advisors. You can see fabric, drape, colors, and details just like in a showroom.
Q: How can I be sure the product looks the same as shown on the website?
We photograph each piece with care to represent colors, textures, and details as accurately as possible. However, minor variations may occur due to differences in screen settings, lighting conditions, and the natural characteristics of handwoven textiles.
If you’d like to see a piece in real-time befo
Q: How do I book a video shopping session?
You can book via WhatsApp, email, or phone. We’ll schedule a convenient time and send you a video call link.
Q: Is there a charge for video shopping?
No, it is completely free. We offer this service to help you shop confidently.
Q: Can I see multiple products during one session?
Yes, you can view multiple products. Sharing your preferences in advance helps us prepare better.
Q: Do you ship internationally?
Yes, we ship worldwide and deliver Kathanvi textiles across the globe.
Q: What are your shipping charges?
India: Free shipping
International: Charges vary by location; free above a certain order value
Q: How long does delivery take?
India: 5–7 days (metro), 7–10 days (others)
International: 7–15 business days
Q: Who are your courier partners?
We work with trusted carriers like DHL, Blue Dart, FedEx, and others.
Q: Will I have to pay customs duties?
Yes, international customers are responsible for customs duties and taxes as per their country’s regulations.
Q: Can I track my order?
Yes, tracking details will be shared via email once your order is shipped.
Q: Can I track my order?
Yes, tracking details will be shared via email once your order is shipped.
Q: What payment methods do you accept?
We accept:
Credit/Debit Cards
UPI
Net Banking
Digital Wallets
PayPal
Bank Transfer (on request)
Q: Is it safe to shop on your website?
Yes, we use SSL encryption and secure payment gateways. Your data is fully protected.
Q: Can I place an order without creating an account?
Yes, guest checkout is available. However, creating an account helps track orders and manage preferences.
Q: Can you hold a product for me?
Yes, we can reserve a product for up to 24 hours.
Q: What is your return policy?
Returns are accepted only for defects, damage, or incorrect items. Requests must be made within 7 days of delivery.
Q: Do you offer exchanges?
We do not offer direct exchanges. Approved returns can be refunded or converted into store credit.
Q: How do I initiate a return?
Contact us with your order number and photos of the issue. Once approved, we will arrange pickup or provide instructions.
Q: How long does the refund process take?
Refunds are processed within 7–10 business days after approval.
Q: Can I cancel my order?
Yes, within 24 hours if not shipped.
Q: How should I care for my Banarasi saree?
Q: Can I wash my saree at home?
We recommend dry cleaning for silk sarees. Cotton and linen may be hand-washed gently.
Q: How do I remove wrinkles?
Iron on reverse side with low heat and use a cotton cloth barrier. Avoid direct heat on zari.
Q: How should I store sarees long-term?
Q: Do you have a physical store?
Currently, we operate online only, but offer video shopping for a similar experience.
Q: How often do you add new products?
We regularly update collections. Follow us for new arrivals.
Q: Do you offer styling advice?
Yes! We help with saree selection, blouse styling, and accessories.
Q: Can I see customer reviews?
Yes, reviews are available on product pages and social media.
Q: What makes Kathanvi different?
At Kathanvi, we’re not just selling textiles — we’re sharing stories. Each piece in our collection represents the dedication of skilled artisans, centuries-old techniques, and the rich cultural heritage of India. We’re committed to authenticity, quality, and creating a meaningful connection between you and the craft. When you choose Kathanvi, you’re preserving tradition and supporting the artisans who keep these stories alive.
All Sales Are Final
We do not accept returns or refunds once an order is placed.
Order Cancellation
Orders cannot be cancelled after confirmation.
Damaged Product Exchange
Store Credit Only
No cash refunds. Only store credit is issued.
