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Privacy Policy

Your privacy matters to us

At Kathanvi, we respect and value your privacy. This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you visit our website, make a purchase, or interact with our services. By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use our services.

We do not sell, rent, or share your personal information with third parties for marketing without your consent.

1. Information We Collect

1.1 Information You Provide to Us

We collect information that you voluntarily provide when you:

Account Creation

  • Name
  • Email
  • Phone Number
  • Passwords

Account Creation

  • Billing address
  • Shipping address
  • Payment Information
  • Order History

Account Creation

  • Email correspondence
  • Customer service interactions
  • Product reviews and feedback
  • Survey responses

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

Device Information: IP address, browser type, operating system, device type

Usage Data: Pages visited, time spent on pages, click patterns, referring website

Location Data: General geographic location based on IP address

Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see Section 8)

1.3 Information from Third Parties

We may receive information about you from third parties, including:

  • Payment processors (transaction details, payment verification)
  • Shipping and logistics partners (delivery status, tracking information)
  • Social media platforms (if you connect your social media accounts)
  • Analytics providers (website usage statistics) (see Section 8)

2.1 Services

  • Process and deliver orders
  • Manage accounts
  • Provide customer support
  • Improve website experience

2.2 Communication

  • Order updates
  • Support responses
  • Policy/service updates

2.3 Marketing (with consent)

  • Promotions & offers
  • New product updates
  • Personalized recommendations

 

2.4 Security

  • Fraud detection
  • Identity verification
  • Website protection

2.5 Legal Compliance

  • Follow laws & regulations
  • Respond to legal requests

2.6 Analytics

  • Improve business decisions
  • Track performance & usage

We do NOT sell your data.

3.1 Service Providers

  • Payment processors
  • Shipping companies
  • Email/communication tools
  • Analytics services

3.2 Legal Requirements

  • Government requests
  • Legal obligations

3.3 Business Transfers

  • Mergers/acquisitions

3.4 With Consent

  • Payment processors
  • Shipping companies
  • Email/communication tools
  • Analytics services
  • SSL encryption
  • Secure servers
  • Restricted access
  • Regular monitoring

1.3 Information from Third Parties

  • Payment processors (transaction details, payment verification)
  • Shipping and logistics partners (delivery status, tracking information)
  • Social media platforms (if you connect your social media accounts)
  • Analytics providers (website usage statistics) (see Section 8)

We retain data only as long as needed:

  • Account data: Until active
  • Orders: 7–10 years (legal purposes)
  • Marketing: Until opt-out
  • Support records: Limited duration

Data is deleted or anonymized when no longer required.

You can:

  • Access your data
  • Update/correct info
  • Request deletion
  • Request data copy

Contact: kathanvi2026@gmail.com

You can:

  • Access your data
  • Update/correct info
  • Request deletion
  • Request data copy

Contact: kathanvi2026@gmail.com

We use cookies for:

  • Website functionality
  • Analytics
  • Personalization
  • Marketing

You can manage cookies via browser settings

We are not responsible for external websites. Please review their policies separately.
  • Not intended for users under 18
  • No intentional data collection from minors

We may update this policy. Changes will be posted with a new “Last Updated” date.

Email:support@kathanvi.com
Enquiry: +91 63922 14414
Support: +91 63912 76067, +91 99351 95393

By using our website, you agree to this Privacy Policy.

You may withdraw consent anytime by contacting us.

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Returns & Refunds

All Sales Are Final
We do not accept returns or refunds once an order is placed.

Order Cancellation
Orders cannot be cancelled after confirmation.

Damaged Product Exchange

Store Credit Only
No cash refunds. Only store credit is issued.

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