Your guide to shopping with Kathanvi
We’ve compiled answers to the most common questions about our products, services, and policies. If you don’t
find what you’re looking for, please reach out to us — we’re always happy to help.
We photograph each piece with care to represent colors, textures, and details as accurately as possible. However, minor variations may occur due to differences in screen settings, lighting conditions, and the natural characteristics of handwoven textiles.
If you’d like to see a piece in real-time befo
Yes, our Banarasi sarees and many of our textiles are handwoven by skilled artisans. Each piece carries the mark of traditional craftsmanship passed down through generations, making every saree a true work of art.
Our collection includes both traditional zari and real gold or silver zari pieces. Products featuring real zari are clearly mentioned in the product description and priced accordingly. For specific requirements, feel free to contact us for personalized recommendations.
Yes, all our sarees come with matching unstitched blouse pieces, typically measuring around 0.80 meters and designed to complement the saree beautifully.
Our sarees are typically 5.5 meters in length (excluding blouse piece) with a width of approximately 1.10–1.15 meters. Some fabrics may have slight variations.
Absolutely! We can share additional images, close-ups of fabric, zari work, and blouse pieces. You can also book a video shopping session to see the product live.
Due to the handloom nature and time-intensive process, we currently do not accept custom orders. However, we frequently update our collection and can help you find a suitable piece.
Each fabric suits different occasions:
Pure Silk & Banarasi Silk – Weddings & formal events
Georgette & Chiffon – Parties & evening wear
Cotton & Linen – Daily wear & summer comfort
Tissue & Organza – Special occasions
Velvet – Winter celebrations
Contact us for personalized suggestions.
Video shopping allows you to view products in real-time via video call with our advisors. You can see fabric, drape, colors, and details just like in a showroom.
We photograph each piece with care to represent colors, textures, and details as accurately as possible. However, minor variations may occur due to differences in screen settings, lighting conditions, and the natural characteristics of handwoven textiles.
If you’d like to see a piece in real-time befo
You can book via WhatsApp, email, or phone. We’ll schedule a convenient time and send you a video call link.
No, it is completely free. We offer this service to help you shop confidently.
Yes, you can view multiple products. Sharing your preferences in advance helps us prepare better.
Yes, we ship worldwide and deliver Kathanvi textiles across the globe.
India: Free shipping
International: Charges vary by location; free above a certain order value
We work with trusted carriers like DHL, Blue Dart, FedEx, and others.
Yes, tracking details will be shared via email once your order is shipped.
We accept:
Credit/Debit Cards
UPI
Net Banking
Digital Wallets
PayPal
Bank Transfer (on request)
Yes, we use SSL encryption and secure payment gateways. Your data is fully protected.
Yes, guest checkout is available. However, creating an account helps track orders and manage preferences.
Yes, we can reserve a product for up to 24 hours.
Returns are accepted only for defects, damage, or incorrect items. Requests must be made within 7 days of delivery.
We do not offer direct exchanges. Approved returns can be refunded or converted into store credit.
Contact us with your order number and photos of the issue. Once approved, we will arrange pickup or provide instructions.
Refunds are processed within 7–10 business days after approval.
Yes, within 24 hours if not shipped.
We recommend dry cleaning for silk sarees. Cotton and linen may be hand-washed gently.
Iron on reverse side with low heat and use a cotton cloth barrier. Avoid direct heat on zari.
Currently, we operate online only, but offer video shopping for a similar experience.
We regularly update collections. Follow us for new arrivals.
Yes! We help with saree selection, blouse styling, and accessories.
Yes, reviews are available on product pages and social media.
At Kathanvi, we’re not just selling textiles — we’re sharing stories. Each piece in our collection represents the dedication of skilled artisans, centuries-old techniques, and the rich cultural heritage of India. We’re committed to authenticity, quality, and creating a meaningful connection between you and the craft. When you choose Kathanvi, you’re preserving tradition and supporting the artisans who keep these stories alive.
All Sales Are Final
We do not accept returns or refunds once an order is placed.
Order Cancellation
Orders cannot be cancelled after confirmation.
Damaged Product Exchange
Store Credit Only
No cash refunds. Only store credit is issued.
